Refund Policy

Methods of Payment

We have selected the following companies to manage the processing of payments for iRack Limited:

• Stripe — online card payments
• GoCardless — Direct Debit
• Bank transfer — on request

These providers are trusted and used by thousands of businesses worldwide. You can pay for iRack Limited services using Visa, MasterCard and most major debit and credit cards.

Money Back Guarantee

You may cancel a payment made on this website within seven days of making the order by sending an email quoting your client ID (you will have received this in the email receipt from iRack Limited), or by quoting the date of payment and the name of the person who made the payment.

All refunds will be credited to the payment card used to make the order.

We will investigate any reasonable claims for refunds and refund customers within twenty four hours.

We are committed to the security of your information and will investigate reported unauthorised usage of an account immediately, refunding customers within twenty four hours for any breach of security as a result of internal company security transgressions.

All refunds are subject to security controls, and customers will need to give correct answers to security questions before refunds are made.

Contacting us

You can contact the billing department by submitting a billing ticket on the client portal at clients.iracknet.com, or via email at billing@iracknet.com.